For more information contact:
This document is also available in Adobe Acrobat (PDF) format.
C-Byte Ensures Call Center Success with Performance Guarantee for Asterisk in the Data Center
C-Byte mitigates risk in large-scale deployments, backs guarantee with up to $5 million in product and services
Calgary, Alberta,Canada, November 14, 2006 -
C-Byte, Inc. today announced that it is offering a performance guarantee for customers deploying large-scale Asterisk
call center applications on C-Bytes' Intel-based systems. The guarantee is a contractual option backing aggressive
performance level targets with up to $5 millioni in product and services. This performance guarantee along with
the integration of C-Byte's Contact Advantage Customer Relationship Management (CRM) solutions, provides unmatched
commitment to customer success in call center deployment.
As part of the guarantee, C-Byte takes responsiblity for system response time to call center agent queries and other key
performance metrics - fast response times are central to dynamic call center operations in supporting the goals of
integrated sales, service and marketing processes.
"C-Byte understands the complexity of large call center implementations and has alwys taken a full-service approach that
combines hardware, software, comprehensive services and key partnerships. Today we are extending that commitment with
performance guarantee that leads the market," said Trevor Biscope, Chairman for C-Byte. "Asterisk offers an exciting suite
of features with real business impact. C-Byte is out to ensure that customers maximize that impact with a scalable, high
performance, high availability architecture."
The Data Center configurations are customized to meet each organization's unique call center requirements. C-Byte sizes and
configures each system using its Asterisk Deployment Manual and produces a report with a detailed plan for the hardware,
software and services to support the installation and reach the assured performance levels. The report includes the
contractual performance guarantees for the call center environment. According to the terms of the guarantee, if system
performance levels outlined in the report are not met, C-Byte will offer hardware and upgrade services free of charge to
achieve the pre-determined system response and performance.
Comprehensive Asterisk Solutions
As part of its strategic alliance with Digium, C-Byte has optimized Asterisk Call Center applications to run on C-Byte
servers, including our Data Center platform. C-Byte has performed extensive stress testing of Digium's Asterisk through its
Solutions Integration Group, enabling C-Byte to make detailed recommendations on deployment architectures that meet the most
demanding availability requirements.
C-Byte offers a full-service approach to Digium call center environments, including installaiton, configuration,
administration, performance optimization and tuning. Services may be extended to onsite support, knowledge transfer and
configuration of complex distributed application architectures.
C-Byte has an excellent track record in helping its customers to re-orient their business, and the systems that support it,
from being product-driven to customer-driven. Customer interaction systems such as call centers are often a key component of
these systems, providing a 'one to one' customer interface. C-Byte works with the customer and often system integrator
partners to fully integrate legacy systems into the call center environment, mapping product information records onto
Data Center Advantage
C-Byte's Data Center is an integrated framework for deploying large scale Windows applications with a UNIX database tier.
The Data Center is the industry's first system to support concurrent Windows and Unix resources within a managed and fully
integrated environment including Intel Xeon processors, middleware, databases, storage, back-up and management tools. The
Data Center combines unique C-Byte technology, with key partner components. The Data Center provides a framework through
which customers can quickly deploy applications and add new capabilities over time, protecting their infrastructure
Digium is the creator and primary developer of Asterisk, the industry's first Open Source PBX and Asterisk Business
Edition, the professional-grade version of Asterisk. Used in combination with Digium's PCI telephony interface cards,
Asterisk offers a strategic, highly cost-effective approach to voice and data transport over IP, TDM, switched and
Digium provides quality hardware and software products that enable telephony applications including legacy PBX, IVR, auto
attendant, next generation gateways, media servers and application servers. Digium also offers a full range of
professional services including consulting, technical support and custom software development services.
Code for Asterisk, originally written by Mark Spencer of Digium Inc., has been contributed to from open source software
engineers around the world. It supports a wide range of TDM protocols for the handling and transmission of voice over
traditional telephony interfaces, and VoIP packet protocols such as IAX, SIP and H.323. It supports U.S. and European
standard signaling types used in business phone systems, allowing it to bridge between next-generation voice-data
integrated networks and existing infrastructure.
C-Byte, Inc., based in Calgary, Alberta Canada, is a leading architect and provider of open client/server systems for
commercial computer applications in on-line transaction processing, decision support and messaging.
C-Byte provides professional consulting and educational services to ensure successful systems solutions. The company develops
and markets scalable computing systems that support enterprise wide applications and information services: our server series
running on UNIX operating system, and the server family running on the Microsoft Windows operating system. Since the launch of
its symmetric multiprocessor family of systems in 1989, C-Byte has installed more than 6,000 large-scale systems worldwide.
For further information, phone C-Byte inside the US 1-800-393-5804, outside the US 1-403-770-7818, or visit our Web site at http://www.c-byte.co
iGuarantee limits depend on contract and discount levels and can be as high as the net amount of the equipment.