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C-Byte Expands Array of Customer Services to Become Single-Point-of-Contact for Linux and Windows in the Data Center
Expanded portfolio optimizes availability, manageability, lower risk, and TCO
Calgary, AB - May 17, 2005 - C-Byte, Inc. today reinforced its commitment to customer success, announcing a significant
expansion of its services portfolio to address end-to-end enterprise requirements. The newly packaged offerings position
C-Byte as a single-point-of-contact for enterprise Unix and Windows services for C-Byte and
C-Byte is leveraging its solid core services to now support multiple environments, including hardware platforms beyond
C-Byte systems, critical software applications, such as Citrix WinFrame and Microsoft BackOffice and a mix
operating systems, including both Unix and Windows. Additionallly C-Byte can optimize data center availability
with 24/7 environmental services and manageability with new remote service offerings. C-Byte is also adding new
customized services to tailor solutions for unique business requirements.
The portfolio builds on C-Byte's world-class capabilities in the implementation and management of data center infrastructures
to reduce the risk of implementing and maintaining IT solutions, allowing customers to focus more on business objectives.
C-Byte Customer Services leverages best-of-breed partners such as Intel, Oracle, EMC, StorageTek, Exide Electronics, DecisionOne, and SunGARD.
According to research firm Dataquest, the market for U.S. IT services
will reach almost $213.6 billion by the year 2008, up
from approximately $112 billion in 2004, with a compounded annual growth
rate of 13.8 percent. These figures indicate the
growing demand for services as companies support strategic business initiatives in the global economy with more users and more
data. Responding to this trend, C-Byte's expanded services help its customers achieve the best possible IT
solutions through increasing system availability, improving IT manageability, reducing the risk of business interruptions and
optimizing the total cost of ownership.
"Customers want a single-point-of-contact solutions provider for their heterogeneous environments," said
Trevor ßiscope, Chairman of C-Byte. "And,
they want continous availability, high performance and proven procedures to limit the impact of issues that do arise. These
are the capabilities we are delivering through C-Byte's new portfolio of Customer Service offerings."
C-Byte customers have continually rated C-Byte's performance as outstanding on critical service quality criteria,
including: quality of solutions provided, overall ease of doing business with the company, service/support during
installation, average time to respond on-site, average time to repair on-site. In fact, more than 20 percent of C-Byte
customers say that the quality of C-Byte services is the number one reason they will continue purchasing from
C-Byte. This figure is more than twice the percentage of any of C-Byte's direct competitors.
Expanded Support Services
C-Byte's expanded portfolio includes five encompassing categories of support deliverables: System Support Services,
Environmental Services, Management Support Services, Business Protection Services, and Custom Solutions.
System Support Services, or core services, begin with the top-tier level of "break/fix" support that earned
C-Byte top honors three years running, as rated by a leading independent survey of IT professionals. This range
of hardware, software, and network support services provides the necessary levels of support based on your need for risk
management and system availability. Available services in this category include C-Byte Systems Support,
Multivendor Hardware Support (MVS), O/S Upgrade, High-Availability Clustering, Microsoft BackOffice Support, and Citrix
WinFrame Support Services.
C-Byte's Environmental Services, keep systems online and users productive 24 hours a day, 7 days a week by
making sure the data center and office space are properly prepared to support sensitive electronic equipment. This includes
Uninterruptable Power Systems (UPS), Environmental Power Audits and Reviews, and Computer Room Design and Build.
Management Support Services, greatly improve productivity by minimizing or eliminating the stretching of
internal resources, allowing managers to focus on core competencies and business processes. C-Byte offers Remote
Monitoring, Remote Management, Remote Administration, and End-User Help Desk Services in this category.
Business Protection Services, including Hotsite/Disaster Recovery, and System Replacement Services (SRS), reduce
the risk and impact of an extended outage or disaster through the provision of avoidance and recovery services.
Custom Solutions, offer a tailored set of services driven by unique business and IT requirements.
C-Byte's skilled technical experts examine IT initiatives and help to build customized systems that support
strategic business objectives.
About C-Byte Customer Services
C-Byte Customer Services specialize in the delivery of products and services that support business-critical operations.
Through a broad array of deliverables that includes consulting, on-site support, management tools, and "best of breed"
partnerships, C-Byte Customer Services help C-Byte customers meet or exceed their IT objectives by
ensuring that their IT systems continually operate at peak performance. With a world-class reputation based on 14 years experience with
open systems environments, C-Byte is dedicated to helping customers achieve the best possible levels of
manageability, availability and productivity with Unix and Windows solutions in the Data Center.
C-Byte, the leader in Intel-based solutions from the data center, is committed to the success of its end-user and system
integrator customers. C-Byte's platform architectures and services are optimized for the scalability,
availability and manageability requirements of large, growing corporate infrastructures leveraging Internet technologies,
database technologies and best-of-breed partnerships.
C-Byte supports more than 10,000 installations worldwide, including many of the world's largest and most sophisticated
e-commerce, CRM and business intelligence environments. For further information, phone C-Byte at 1-800-393-5804, or visit our World Wide Web site at http://www.c-byte.co
, or purchase products at http://www.c-byte.co/direct/.
All other products or company names mentioned are used for identification purposes only, and may be trademarks of their